Support center

How can we help?

Answers to common questions about ordering, artwork, shipping and pressing — plus a real team ready to help when you need it.

FAQ

Frequently asked questions

Ordering

Is there a minimum order?

No. You can order a single DTF transfer or gang sheet, one patch, or thousands. Volume pricing is applied automatically as your quantity increases.

How do I place an order?

Choose a decoration method from the menu (DTF, tackle twill, embroidery, appliqué, 3D hat logo or chenille), upload your artwork, pick your size and quantity, and add it to your cart. You'll see your price update live as you go.

Can I get a quote for a large or custom job?

Absolutely. Send us a message using the form below with your artwork, quantities and deadline, and we'll put together a custom quote.

Artwork

What file types do you accept?

PNG files with a transparent background at 300 DPI work best for DTF. We also accept PDF, AI, EPS and SVG. For embroidery, twill, appliqué and chenille, vector files give the cleanest results.

Do you check my artwork before printing?

Yes. Our team reviews every file before production. If we spot an issue like low resolution, a missing transparent background or thin lines that won't hold up, we'll contact you before anything is made.

I don't have artwork. Can you help?

Open the Design Lab to create a design with text, shapes and graphics right in your browser. Need something more custom? Reach out and we'll point you in the right direction.

Shipping

How fast will my order ship?

Most DTF transfer orders ship same or next business day. Stitched and specialty items like embroidery, appliqué, chenille and 3D hat logos take a little longer — the estimated production time is shown when you order.

Do you offer free shipping?

Yes — qualifying orders over $149 ship free via ground. Faster shipping options are available at checkout.

How do I track my order?

You'll receive a tracking link by email as soon as your order ships. You can also log in to your account to see the status of every order.

Pressing & care

How do I apply a DTF transfer?

As a general guide: pre-press the garment for 3–5 seconds, then press the transfer at around 300–320°F with medium pressure for 10–15 seconds. Peel as directed on the instructions included with your order, then re-press for 5 seconds with a cover sheet for extra durability.

Settings vary by heat press and fabric, so always test on a sample first.

How should decorated garments be washed?

Wait 24 hours after pressing before the first wash. Turn garments inside out, wash cold on a gentle cycle, and tumble dry low or hang dry. Avoid bleach and don't iron directly on the design.

Returns & reprints

What if something is wrong with my order?

Contact us within 7 days of delivery with your order number and photos of the issue. If there's a production defect, we'll reprint or refund it — no hassle.

Because every item is made to order, we can't accept returns for artwork errors or change-of-mind once production has started, so please double-check your proof.

Contact

Still need help?

Send us a message and include your order number if you have one — it helps us get you an answer faster.